# Unified Cloud Phone System & Back-Office Network Deployment for a Global Datacenter Operator

**Client:**
UK-Based Datacenter Development & Operations Firm

**Solution Type:**
IT Services

**Industry:**
Datacenter / Critical Infrastructure / Global Operations

**Functionality:**
Cloud Phone System · Global PSTN Access · Back-Office Network · BMS Network Design · Remote Deployment

**General Info**
_A UK-based datacenter company operating two datacenters in Qatar and two in Saudi Arabia needed a unified communication and network infrastructure to connect their teams across multiple countries._  
_Their legacy systems relied on isolated phone lines, fragmented networks, and local configurations that made collaboration and support inconsistent._  
_They needed a global, secure, centrally managed system — capable of bridging headquarters and all international locations, while also supporting the mission-critical environments of their datacenter operations._  
_Zakini designed and deployed a cloud-based phone system and standardized network architecture that unified operations across the UK, Qatar, and Saudi Arabia._  
_Working remotely with local hands-on assistance, Zakini implemented a consistent, resilient network for back-office operations and for the Building Management System (BMS) networks that support datacenter infrastructure._

# **01**
## **Project Overview**
_The client required a communication and network environment that matched the complexity of their international datacenter operations. Zakini delivered a global cloud telephony solution and a fully standardized back-office network ensuring consistent connectivity, secure operations, and seamless cross-border communication._

# **02**
## **Challenge**
**_The organization needed to:_**  
_Connect staff across three countries under a single, unified phone system._  
_Provide global PSTN access, allowing calls to local numbers in Qatar and Saudi Arabia from anywhere._  
_Deploy a secure and consistent network architecture for multiple branches and datacenter facilities._  
_Implement networks for both office operations and BMS systems supporting datacenter infrastructure._  
_Complete the entire deployment remotely, with limited on-site staff and tight construction timelines._  
_Maintain high availability and redundancy, required by mission-critical datacenter environments._

# **03**
## **Solution**
**_Zakini delivered a comprehensive communication and network solution that included:_**  
**_Unified Cloud Phone System_**  
_Cloud PBX platform enabling seamless calling between HQ, Qatar, and Saudi Arabia._  
_Global PSTN integration, giving teams access to local numbers in each country from anywhere in the world._  
_Centralized management for users, extensions, routing plans, and reporting._  
_Reduced telecom complexity by consolidating carriers and eliminating local PBX hardware._

**_Back-Office Network Deployment (All Locations)_**  
_Standardized architecture across all branches for predictable performance._  
_Secure segmented networks for:_  
_Corporate back-office_  
_Datacenter office operations_  
_BMS/Facility management systems_  
_Layered security, VLAN design, and access policies aligned to datacenter security standards._

**_Remote Delivery with Local Hands-On Assistance_**  
_Full remote design, configuration, and testing of all systems._  
_Detailed deployment documentation and guidance for local teams._  
_Validation and certification of network performance prior to go-live._  
_Continuous Management & Optimization_  
_Ongoing monitoring and adjustments for voice, network performance, and connectivity._  
_Regular updates to ensure reliability, QoS, and alignment with datacenter operational demands._

# **04**
## **Result**
**_The client now benefits from a standardized, global communication and network environment that supports both their office teams and their mission-critical datacenter operations:_**  
_Unified calling experience across the UK, Qatar, and Saudi Arabia._  
_Staff can communicate using local PSTN numbers across multiple countries, regardless of where they are physically located._  
_Consistent, secure network infrastructure across all branches and datacenter offices._  
_BMS, monitoring, and facility operations run on a reliable, segregated network designed according to best practices._  
_Seamless remote deployment, saving time and reducing in-country technical overhead._  
_A scalable framework ready for future datacenter locations and expansions._

# **_4_**
_Datacenters supported across Qatar and Saudi Arabia_

# **_3_**
_Countries connected under one telephony and network architecture_

# **_100 %_**
_Cloud phone system adoption across all branches_